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2026 Q2 · Approved and review records
Last reconciled 12 minutes ago8 KRA observations
| KRA / KPI | Department | Owner | Target / actual | Achievement | Status | Quality |
|---|---|---|---|---|---|---|
| KRA-001Improve service turnaroundMedian processing time | Operations | Amelia Tan | 4.2 daysTarget 3 days | 71% |
Below target | Valid |
| KRA-002Strengthen customer satisfactionCustomer satisfaction score | Customer Experience | Daniel Lim | 89%Target 85% | 105% |
Exceeded | Valid |
| KRA-003Improve programme deliveryMilestones completed on time | Programmes | Siti Rahman | 86%Target 90% | 96% |
At risk | Review |
| KRA-004Increase workforce capabilityRequired training completed | People & Culture | Marcus Lee | 94%Target 92% | 102% |
Met target | Valid |
| KRA-005Reduce operating costCost reduction against baseline | Finance | Priya Nair | 6.4%Target 8% | 80% |
Below target | Valid |
| KRA-006Improve system availabilityCritical service uptime | Technology | Wei Jian | 99.94%Target 99.9% | 100% |
Met target | Valid |
| KRA-007Close audit actionsActions closed by due date | Governance | Noor Aziz | 72%Target 95% | 76% |
Critical | Issue |
| KRA-008Improve stakeholder engagementEngagement plan completion | Strategy | Elena Wong | 100%Target 100% | 100% |
Met target | Valid |